On Track to Better Business Practices

How often have you heard that a successful business runs like a well-oiled machine?  Given that we’re in the month of May and anticipating “the greatest spectacle in racing,” the 100th running of the Indianapolis 500, the concept of a well-oiled machine plays out quite literally as we contemplate all that goes into a prosperous racing venture.  In fact, the more we examine just how seamlessly the various aspects of a racing operation come together, the more parallels we recognize to a flourishing business model.

Personnel

Take, for instance, the Crew Chief.  Relied upon to oversee all operations and provide guidance to the team as a whole, this head of operations calls the shots and serves as the backbone of the team.  He works with engineers, mechanics and the driver to compile data and elicit peak performance while at the track.  He also ensures strong communication throughout all levels of the team. 

Likewise, a good boss fosters a sense of leadership in his or her team.  A successful manager is able to communicate with employees at all levels of an organization, and recognizes the important role that each individual plays within the team as a whole.  He or she should be approachable and must gain the respect of colleagues by being open with them, trusting them, and relying on them to perform to the best of their abilities.

The Pit Crew performs an intricate ballet, every member having a specific job, yet each one integral to the overall operation of the team.  From the jack man to the tire changers to the fueler, each must rely on the others to complete their specific task accurately and efficiently before the driver can get back out on track.  And all members must anticipate the others’ moves so they are not tripping over each other in the pits, costing their driver valuable time.

Successful work teams function the same way.  When each individual performs his or her job function proficiently, the team comes together as one unit.  (Incidentally, that is also why you hear drivers, when giving interviews, using the term “we” instead of “I.”  Racing is truly a team effort.)  However, when there are “weak links” in the chain, the whole operation fails.  By anticipating the needs of other team members and cross-training staff, you can reinforce any weakness within the team.  With everyone supporting one another and working toward a similar goal, the process can run both effectively and efficiently.        

Resources

As with any job, a race team must have the appropriate resources necessary to perform at 100% efficiency.  While the racecar is a driver’s “office,” the cockpit must be set up strategically so all of his or her controls are within reach.  Also, the team must take into account which car setup will work best at any given racetrack, including aerodynamic configuration, tire camber and ride height.

Just like the cockpit, a cubicle or workspace also must be equipped with the correct tools.  From simple items such as a stapler or telephone, to more intricate needs such as adequate training and technology, an employee cannot perform at full efficiency without the proper resources.  Likewise, an effective team member must demonstrate flexibility to go off course from time to time to best meet the demands of an ever-changing workplace.    

Trust

Perhaps the most important tool of all is trust.  The driver must trust his or her spotter, or “eye in the sky,” to relay clear and accurate information on track conditions and surrounding traffic.  Likewise, the pit crew must trust the driver to stop on his marks each and every time he enters the pits or their lives could be in danger because the operation is not flowing smoothly and someone is in the wrong place at the wrong time.

Trust is also crucial in the workplace.  The key to building cohesive teams is trust amongst the members.  There needs to be an open flow of information in addition to respect between managers and their reports. 

Though you may have days when you feel like everything’s happening around you at 100 miles per hour, don’t forget to take a deep breath, check your mirrors and hold your line.  If the way you’re doing things isn’t working for you, take a moment to realign your configuration and get on the throttle again.  Before you know it, you’ll be taking the checkered flag and tasting victory in winner’s circle!  

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