September 26, 2013
If you manage people, work in Human Resources, or care about your friends at work, chances are, one day you will need to hold a difficult conversation. This lab will be an interactive session facilitated by Heidi Hartman, MHR, SPHR and will teach you how to become effective at holding difficult conversations. Heidi will share steps to practice to build your comfort level when approaching these conversations. After all, a difficult conversation can make the difference between success and failure for a valued employee. Participants will engage in the preparation and right frame of mind, appropriate dialogue, dealing with barriers, feedback (giving and getting) and how to properly document these difficult conversations. Make plans to attend today!
Registration and additional information may be found here.