The Importance of Open Communication in the Workplace

Posted  | 7 Comment(s)  |  by Palmer Group

If you are going to lead a successful organization, you must create an environment with open communication and trust.  With over 250 locations throughout the world, it’s imperative that our communication within Career Partners International is open and clear. Enhancing our communication through  multiple calls, webinars, newsletters and meetings on a scheduled basis  leads to increased performance, customer satisfaction and profits. The question becomes, what exactly is Open Communication?

A great way to look at the concept of open communication through the lens of the “Open Door” policy that many organizations enact in their HR departments. Policies like this work to make people in an organization feel comfortable expressing open and honest feedback to coworkers and organizational leadership. This process works both ways, and by simultaneously encouraging others to openly express their opinions to you in an appropriate setting while also being open and considerate in your communications with others you’ll achieve greater success in your team-building initiatives.

The Importance of Open Communication in the WorkplaceOpen communication allows employees to be more engaged and understand that what they do matters in the success of the business. Making sure your employees conceive the big picture and the part they play in the success of the organization will help them better understand why decisions are made and how those decisions impact them specifically as well as the company as a whole. Effective communication leads everyone to be on the same page; moving in the same direction toward the same goal. Poor communication creates havoc that can lead to higher turnover, apathy in the ranks and poor customer service. All of this can result in decreased sales and profits. And what organization wants that?

Effective communication seems simple, but it takes effort.  If your organization has a dedicated HR department, chances are they have been trained in handling communication issues. If not, it’s a great opportunity to offer communication training to your organization. There are numerous training and coaching aids available on the web or through elearning tools such as SkillSoft.

Open communication applies to management as well. Management should communicate their expectations and goals as well as those of the company. Routinely talking with employees about their goals, both personal and professional, enhances employee engagement and personal accountability for achieving success. Recognize and communicate achievements not only directly to the deserving individual, but publically so all can take part in the celebration. And when an issue surfaces, address it immediately so everyone can move forward. 

Creating an open environment leads to reduced stress, greater job satisfaction, team building, increased commitment, loyalty to your organization as well as mutual respect throughout the organization. Open communication creates a more productive work environment and a positive workplace. And what organization doesn’t desire that?

Career Partners International provides top quality talent management services to organizations of all sizes. Their offices around the world help assessengagedevelop, and transition talent in any industry. To find out more about Career Partners International and how you can maximize your organizational performance, reach out to an office near you or contact us today!

Bookmark and Share


  1. Therese's avatar
    | Permalink
    thank you so much for posting this! it really helped me a lot about knowing how communication is important in the workplace.
  2. julie's avatar
    | Permalink
    Some companies do not believe in open communication such as big public pulse companies.
  3. julie's avatar
    | Permalink
    companies that inhibit open communication to not
    value their employees and to not believe in productionand operating efficiently with up or down communication.
  4. julie's avatar
    | Permalink
    In Canadian public pulse company you were not allowed to do any open communication or speak to the Director up or below.How will this help if something is required to be explained. Opinions were not even allowed to be said. If said you were no longer part of the team. It is scary.
  5. julie's avatar
    | Permalink
    This same corporation well the other people can do whatever they want for instance the Director can harass other employees as he/she wishes and it does not matter whether there is any open communication.
  6. Samantha's avatar
    | Permalink
    For each business effective communication is very important. Nevertheless, we have to reach also solutions such as ,because of them we have the opportunity to provide communication at the highest level, which will definitely help to improve results. At the same time, it is worth mentioning that the solution is used for a lot of companies and are satisfied with it.
  7. Jackie's avatar
    | Permalink
    Some directors think they can do anything and get away with it as that director in the western regina province in the public pulse company.

Leave a Comment